1. Introduction
Anchor Foodz ("we", "us", or "our") is committed to protecting the privacy and security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Service. Please read this policy carefully.
2. Information We Collect
We collect information you provide directly to us, such as:
- Account Information: Name, email address, phone number, and password when you register.
- Child Information: Child's name, age, grade, school, and any dietary restrictions or allergies disclosed.
- Payment Information: Billing details processed securely via our payment partners. We do not store full card numbers.
- Communication Data: Messages you send us through WhatsApp, email, or in-app support.
- Usage Data: Pages visited, features used, and interactions within our app or website.
- Device Data: Device type, OS version, browser type, and IP address for security and analytics.
3. How We Use Your Information
We use the information we collect to:
- Process subscriptions, orders, and payments
- Deliver meals to your child's school canteen
- Send order confirmations, delivery notifications, and service updates
- Personalize menu recommendations based on dietary preferences
- Improve our product and service quality through analytics
- Respond to customer support requests
- Send promotional offers or newsletters (only with your consent)
- Comply with legal obligations and prevent fraud
4. How We Share Your Information
We do not sell your personal data. We may share it with:
- School Partners: Only your child's name and grade to facilitate meal delivery.
- Payment Processors: Razorpay/PayU for secure transaction processing.
- Cloud Service Providers: AWS / Google Cloud for secure data storage and hosting.
- Analytics Providers: Anonymized data for improving our product experience.
- Legal Authorities: When required by law, court order, or government directive.
5. Data Retention
We retain personal data for as long as your account is active or as needed to provide services. Upon account deletion, your data is purged within 90 days unless required for legal or tax compliance purposes.
6. Cookies & Tracking
We use cookies and similar tracking technologies to enhance user experience, remember preferences, and analyze traffic. You can control cookies through your browser settings. Disabling cookies may affect some features of our Service.
7. Children's Privacy
Our Service is used by parents/guardians on behalf of their children. We do not knowingly collect personal information directly from children under 13. If you believe we have inadvertently collected such data, please contact us immediately at privacy@Anchor Foodz.in.
8. Data Security
We implement industry-standard security measures including SSL encryption, secure data centers, access controls, and regular security audits to protect your information. No method of transmission over the internet is 100% secure, but we strive to protect your data to the best of our ability.
9. Your Rights
You have the right to:
- Access the personal data we hold about you
- Request correction of inaccurate data
- Request deletion of your account and data
- Opt out of marketing communications at any time
- Lodge a complaint with a data protection authority
10. Third-Party Links
Our Service may contain links to third-party websites. We are not responsible for the privacy practices of those sites. We encourage you to review the privacy policies of any external sites you visit.
11. Changes to This Policy
We may update this Privacy Policy periodically. Changes will be posted here with an updated date. We will notify you of significant changes via email or in-app notification.
12. Contact Us
For any privacy-related concerns or to exercise your rights, please contact our Data Protection Officer at privacy@Anchor Foodz.in or write to us at Anchor Foodz Pvt. Ltd., Bengaluru, Karnataka – 560001, India.